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Microsoft
Dynamics 365 Customer Service
Microsoft Dynamics 365 for Customer Service is a Microsoft Dynamic 365 application. It has built-in intelligence that delivers faster, more personalized service and effortless experiences on customers’ terms, through any channel and on any device.
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14.00 EUR /month
Tax not included
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Overview
Microsoft Dynamics 365 for Customer Service is a Microsoft Dynamic 365 application. It has built-in intelligence that delivers faster, more personalized service and effortless experiences on customers’ terms, through any channel and on any device. Dynamics 365 for Customer Service can be used to track various customer requests and issues, record all interactions related to a case, and share information in the knowledge base. The app also allows you to create queues, and route cases to the right channels; create and track service levels through service level agreements; manage performance and productivity through reports and dashboards.
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Plans
  • Dynamics 365 Intelligent Order Management USL P1Y Annual NCE

    Dynamics 365 Intelligent Order Management USL

    0.00 EUR /year
    Tax not included
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  • Dynamics 365 Intelligent Order Management USL P1M Monthly NCE

    Dynamics 365 Intelligent Order Management USL

    0.00 EUR /month
    Tax not included
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  • Dynamics 365 Customer Voice USL P1Y Annual NCE

    Felhasználói licenc a Forms Pro bővítményhez

    0.00 EUR /year
    Tax not included
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  • Dynamics 365 Customer Voice USL P1M Monthly NCE

    Felhasználói licenc a Forms Pro bővítményhez

    0.00 EUR /month
    Tax not included
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  • Dynamics 365 Call Intelligence Minutes Add-on P1Y Annual NCE

    This license is required if an individual with Voice SKU permissions exceeds the seeded call intelligence minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.

    168.00 EUR /year
    Tax not included
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  • Dynamics 365 Call Intelligence Minutes Add-on P1M Monthly NCE

    This license is required if an individual with Voice SKU permissions exceeds the seeded call intelligence minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.

    16.80 EUR /month
    Tax not included
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  • Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer P1Y Annual NCE

    Attach user subscription offering for Dynamics 365 Customer Service Professional. Requires qualifying Dynamics 365 base offer.

    224.40 EUR /year
    Tax not included
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  • Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer P1Y Annual NCE

    Attach user subscription offering for Dynamics 365 Customer Service Enterprise. Requires qualifying Dynamics 365 base offer.

    224.40 EUR /year
    Tax not included
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  • Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer P1M Monthly NCE

    Attach user subscription offering for Dynamics 365 Customer Service Professional. Requires qualifying Dynamics 365 base offer.

    22.44 EUR /month
    Tax not included
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  • Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer P1M Monthly NCE

    Attach user subscription offering for Dynamics 365 Customer Service Enterprise. Requires qualifying Dynamics 365 base offer.

    22.44 EUR /month
    Tax not included
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  • Dynamics 365 Customer Service Professional P1Y Annual NCE

    User subscription that includes Dynamics 365 Customer Service Professional

    561.60 EUR /year
    Tax not included
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  • Dynamics 365 Customer Service Professional P1M Monthly NCE

    User subscription that includes Dynamics 365 Customer Service Professional

    56.16 EUR /month
    Tax not included
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  • Dynamics 365 Customer Service Chat P1Y Annual NCE

    User subscription that includes Dynamics 365 Customer Service Chat. Available in limited regions. Please check availability in your region before purchasing.

    674.40 EUR /year
    Tax not included
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  • Dynamics 365 Customer Service Chat P1M Monthly NCE

    User subscription that includes Dynamics 365 Customer Service Chat. Available in limited regions. Please check availability in your region before purchasing.

    67.44 EUR /month
    Tax not included
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  • Dynamics 365 Customer Service Voice Channel Add-in P1Y Annual NCE

    Enable the Customer Service voice channel and associated capabilities within Customer Service Enterprise

    842.40 EUR /year
    Tax not included
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  • Dynamics 365 Customer Service Digital Messaging add-on P1Y Annual NCE

    User license for employees who need access to any combination of the following digital conversation channels within the Omnichannel for Customer Service interface: Chat, SMS (requires additional contract with Telesign), FB Messenger, and Whatsapp.

    842.40 EUR /year
    Tax not included
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  • Dynamics 365 Customer Service Digital Messaging and Voice Add-in P1Y Annual NCE

    Enable digital messaging, voice channels and associated capabilities within Customer Service Enterprise

    1010.40 EUR /year
    Tax not included
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  • Dynamics 365 Customer Service Voice Channel Add-in P1M Monthly NCE

    Enable the Customer Service voice channel and associated capabilities within Customer Service Enterprise

    84.24 EUR /month
    Tax not included
    Buy now
  • Dynamics 365 Customer Service Digital Messaging add-on P1M Monthly NCE

    User license for employees who need access to any combination of the following digital conversation channels within the Omnichannel for Customer Service interface: Chat, SMS (requires additional contract with Telesign), FB Messenger, and Whatsapp.

    84.24 EUR /month
    Tax not included
    Buy now
  • Dynamics 365 Customer Voice Additional Responses P1Y Annual NCE

    Dyn365E Customer Voice Add-on 1KSurveyResponses

    1123.20 EUR /year
    Tax not included
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  • Dynamics 365 Customer Service Enterprise P1Y Annual NCE

    User subscription that includes Dynamics 365 Customer Service, Enterprise edition.

    1179.60 EUR /year
    Tax not included
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  • Dynamics 365 Customer Service Digital Messaging and Voice Add-in P1M Monthly NCE

    Enable digital messaging, voice channels and associated capabilities within Customer Service Enterprise

    101.04 EUR /month
    Tax not included
    Buy now
  • Dynamics 365 Customer Voice Additional Responses P1M Monthly NCE

    Dyn365E Customer Voice Add-on 1KSurveyResponses

    112.32 EUR /month
    Tax not included
    Buy now
  • Dynamics 365 Intelligent Voicebot Minutes Add-on P1Y Annual NCE

    This license is required if an individual with Voice SKU permissions exceeds the seeded voicebot minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.

    1404.00 EUR /year
    Tax not included
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  • Dynamics 365 Customer Service Enterprise P1M Monthly NCE

    User subscription that includes Dynamics 365 Customer Service, Enterprise edition.

    117.96 EUR /month
    Tax not included
    Buy now
  • Dynamics 365 Intelligent Voicebot Minutes Add-on P1M Monthly NCE

    This license is required if an individual with Voice SKU permissions exceeds the seeded voicebot minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.

    140.40 EUR /month
    Tax not included
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  • Dynamics 365 Customer Service Enterprise Device P1Y Annual NCE

    User subscription that includes Dynamics 365 Customer Service, Enterprise edition.

    1797.60 EUR /year
    Tax not included
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  • Dynamics 365 Customer Service Enterprise Device P1M Monthly NCE

    User subscription that includes Dynamics 365 Customer Service, Enterprise edition.

    179.76 EUR /month
    Tax not included
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  • Dynamics 365 Customer Service Premium P1Y Annual NCE

    Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution—all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

    2190.00 EUR /year
    Tax not included
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  • Dynamics 365 Customer Voice P1Y Annual NCE

    Dyn365E Customer Voice 2KSurveyResponses

    2246.40 EUR /year
    Tax not included
    Buy now
  • Dynamics 365 Customer Service Premium P1M Monthly NCE

    Dynamics 365 Customer Service Premium provides an integrated Copilot-first contact center and CRM solution—all powered by generative AI. This license includes Dynamics 365 Customer Service Enterprise and Dynamics 365 Contact Center.

    219.00 EUR /month
    Tax not included
    Buy now
  • Dynamics 365 Customer Voice P1M Monthly NCE

    Dyn365E Customer Voice 2KSurveyResponses

    224.64 EUR /month
    Tax not included
    Buy now
  • Dynamics 365 Intelligent Order Management P1Y Annual NCE

    Intelligent Order Management capacity block of 1k order lines

    3369.60 EUR /year
    Tax not included
    Buy now
  • Dynamics 365 Intelligent Order Management P1M Monthly NCE

    Intelligent Order Management capacity block of 1k order lines

    336.96 EUR /month
    Tax not included
    Buy now
  • Dynamics 365 unified routing add-on P1Y Annual NCE

    This is an overage SKU that provides additional capacity for unified routing in Dynamics 365 Customer Service.

    8985.60 EUR /year
    Tax not included
    Buy now
  • Dynamics 365 unified routing add-on P1M Monthly NCE

    This is an overage SKU that provides additional capacity for unified routing in Dynamics 365 Customer Service.

    898.56 EUR /month
    Tax not included
    Buy now